Service Level Agreement
Last updated: March 25, 2026
1. Uptime Commitment
InstantAPI commits to 99.9% monthly uptime for the API service, measured as successful responses (HTTP 2xx/4xx) divided by total requests, excluding scheduled maintenance.
2. Response Time
We target a median API response time of under 2 seconds for standard tasks and under 5 seconds for complex tasks (code generation, long-form analysis). Network latency is excluded.
3. Rate Limits
| Tier | Requests/min | Burst |
|---|---|---|
| Standard | 100 | 150 |
| Enterprise | Custom | Custom |
4. Credit Policy
If monthly uptime falls below the SLA target:
- 99.0% - 99.9%: 10% credit of monthly spend
- 95.0% - 99.0%: 25% credit of monthly spend
- Below 95.0%: 50% credit of monthly spend
Credits are applied automatically to your account within 5 business days of the incident period.
5. Scheduled Maintenance
Scheduled maintenance windows are communicated at least 72 hours in advance via email and status page. Maintenance windows do not count against uptime calculations.
6. Incident Response
| Severity | Response Time | Resolution Target |
|---|---|---|
| Critical (total outage) | 15 minutes | 1 hour |
| High (degraded) | 30 minutes | 4 hours |
| Medium (partial) | 2 hours | 24 hours |
7. Exclusions
This SLA does not apply to: (a) features labeled beta or preview; (b) issues caused by customer misuse; (c) force majeure events; (d) scheduled maintenance windows.
8. Contact
For SLA claims or enterprise inquiries: enterprise@instantapi.com